Booking, payment & cancellations
Terms and conditions: School's Out Holiday Squad
The terms for each of our clubs, as they appear in our brochures and parent handbook: registering and booking, paying, cancelling, collection and medication. Pick your club to jump to its terms.
Holiday Club
From our Holiday Club brochure.
Children must be registered before they are able to attend the club. We use an online booking system called “iPAL”.
Parents can provisionally book their child on a holiday club and pay later. (A deadline date will be set for all fees to be paid by – see booking confirmation email.)
All fees must be paid in full before the payment deadline via BACS transfer. Parents will receive an invoice with payment details.
Once payment has been made, this will secure your child's place onto the Holiday Club. Failure to pay the full amount on time will result in the place being given up.
Children must bring a packed lunch and a refillable drinks bottle. School's Out Holiday Squad will not provide lunch.
Please check the holiday club times for opening and closing.
Any cancellations after the payment deadline (see booking confirmation email) will not be refunded.
If your child is absent or sick during the holiday weeks, you will not be refunded.
Any cancellations made before the payment deadline will receive a full refund.
Payments will be refunded if the Holiday Club is closed due to unforeseen circumstances.
School's Out Holiday Squad has the right to cancel an event due to staff availability or adverse weather conditions. If the Holiday Club cancels any bookings, parents will be refunded.
If your child is absent and cannot attend the session, parents must inform the club at the earliest opportunity.
If your child takes any prescribed medication, for example an inhaler, parents are responsible for making sure their child has this item in their bag and must ensure the Holiday Club is aware of any medical information.
After School Club
From our After School Club parent handbook 2026–27.
Registration
Children must be registered before they are able to attend the club. We use an online booking system called “iPAL”, and this is accessible to all parents. When you register an interest with the club we will send you a link to access this system; you will need to create an account, which will then give you access to register your child with us.
Bookings
Each term, a link will be sent to all parents who are registered with the club. Parents will then have the option to book as many dates as required during this period. There is a cut-off date for bookings, which will be specified in the email.
Fees and payments
You can view your bookings, invoices and account information by logging into your iPAL account. Payment details will also be available within the iPAL booking system. We accept BACS transfer, childcare vouchers (please notify us if you wish to pay via childcare vouchers) and Tax-Free Childcare.
Invoices will be available from the day of booking and you are able to pay for these at any time; however, these must be paid before the 7th of the same booking month. A reminder email will be sent to parents a week prior to the payment date.
If the account stands in arrears after the 7th, your child's place will be put on hold. A £10 charge will automatically be added to your account. Failure to pay after this will result in further action being taken for the recovery of the outstanding balance.
Cancellations
Cancellations must be sent via email or telephone. You can cancel a booking at any time, but you must inform the club at the earliest opportunity so we can arrange our staff collection rota.
Any cancellations or amendments after the booking deadline date (see confirmation email for booking deadline date) will result in a full rate charge.
If your child is absent or sick you will be charged at the full rate.
The club must be informed of all cancellations or changes to your booking at the earliest opportunity.
Collection and late collection
Children can only be collected by the named person(s) on the registration form. If a different person is to come and collect your child, please contact the club directly in advance.
All pupils will be signed in and out via an online hands-free service.
Please be aware that the After School Club closes at 6pm and we must stress that your child should be collected by this time.
Children must be collected at any time before 6pm at all venues. Any late collections will result in a late collection fee of £5 every 15 minutes. Persistent lateness will result in the After School Club place being withdrawn.
The late fee charges will be added to your monthly invoice.
Sickness and medication
If your child has a sickness bug and hasn't attended school, or has been sent home from school, you must notify the After School Club at the earliest opportunity, via email or via text message.
School's Out Holiday Squad can administer medication to your child if they require it. Parents must fill out a ‘Permission to Administer Medicine’ form in advance. The forms can be requested at the club. Please put any allergies regarding first aid on your child's registration form.
Kids' Parties
From our Kids' Parties brochure.
All parties must be booked with a month's notice of the party date. Book by messaging the School's Out Holiday Squad Facebook page, by email or by text on 07783 165 251.
On booking, parents must provide their child's details along with two emergency contacts, an email address and any medical information.
On booking, parents must pay a £50 deposit to secure their child's party date.
A week before the event, parents must send School's Out Holiday Squad the number of children attending on the day, any medical information, any food allergies we need to be aware of and any special requests.
The outstanding fees must be paid in full before the party date.
We ask guest parents to drop off and collect, because the party is held on a school's premises. The birthday child's parents and family members are welcome to stay.
All parties last for 2 hours.
If you cancel within one week of the party date, the deposit is not refunded.
School's Out Holiday Squad has the right to cancel an event because of staff availability or weather conditions. If we cancel a party, parents will be refunded.
If children aren't able to attend the party, parents must tell the club at the earliest opportunity.
If your child or any of the guests takes any prescribed medication, for example an inhaler, parents are responsible for making sure the child has it with them, and must make sure School's Out Holiday Squad is aware of any medical information.
Any questions?
If anything here isn't clear, or you need to cancel or change a booking, get in touch. Last updated 1 November 2026.